Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you'll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with customers.
Working pattern
Tuesday 14:00 – 21:00
Wednesday 14:00 – 21:00
Thursday 14:00 – 21:00
Friday 14:00 – 21:00
Saturday 14:00 – 21:00
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that shelves are always stocked with product
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Key capabilities
* High levels of customer service
* Strong attention to detail and commitment to delivering excellent work
* Open to and acts upon feedback, asking for it regularly
* Accounts for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Equal opportunities
Marks & Spencer is committed to an inclusive organisation, trusted and admired by colleagues, customers and suppliers. We welcome flexible working and will provide reasonable adjustments to the recruitment process where needed to ensure a fair and transparent assessment.
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