How you'll make a difference
As a Customer Care Officer, you will provide support and guidance to customers in relation to enquiries about council tax, housing benefit, StreetCare and waste, the household support fund and homelessness support.
The One Stop Shop is a fast-paced working environment, managing a wide range of customer enquiries face to face, through email and over the phone, requiring a flexible approach and the ability to adapt quickly to changing priorities.
What you will be doing
* As the first point of contact for customers, you will be mainly supporting them face to face, but also via telephone and email, providing specialist advice, support and guidance.
* It will be your responsibility to resolve customer queries by identifying and analysing the correct benefits and services available.
* You will maintain information systems and databases to ensure that customer details and information are accurate and up to date.
* It will be key for you to assess customer's financial information to understand their needs and entitlements.
What we need from you
* It is essential that you have relevant experience in a customer service or customer facing role.
* Given the elements of this role, you need to be able to build rapport and communicate effectively with customers.
* We require you to demonstrate strong initiative, as you will be required to resolve a wide range of queries.
What you need to know
* This is a part-time permanent role, working 20 hours per week. Hours can be flexible and can be discussed at interview.
* This role is available to work from either our Patchway, Yate or Kingswood One Stop Shop, your preferred location can be discussed at interview.
Interviews will be held week commencing 23rd June 2025.
How a career at South Gloucestershire Council is different
* We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.
* We trust our team to work in the way which allows them to make the biggest difference and we continue to invest in technology to help staff do their jobs to the best of their ability and celebrate innovation.
* We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.
Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
* We're building and shaping communities which people are proud of.
* We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
* We’re providing essential services across our communities to ensure they are safe and well maintained.
We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.
We’re making a difference, be part of it!
To view the full job description, please click this link: Customer Care Officer - Job Description
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