We are looking for a Customer Service Engineer to work at our busy facility in Marple. At Oerlikon Neomet, we mainly supply to the Aerospace and Energy Markets. As a Customer Service Engineer, you will operate at the front end of our company in order to act as the link between Oerlikon and its customer base with technical & commercial expertise.
We Offer
* Competitive salaries
* Enhanced Pension contributions
* Generous annual leave entitlement
* Life assurance
* Employee Assistance Programme
* Online GP
* Private Healthcare and Cash plan
* Training and Development opportunities
Your Responsibilities
* To provide a ‘best in class’, efficient & responsive service to our global customer base.
* Provide support to our internal teams in the generation of quotations in line with market conditions, customer and business requirements.
* To support in the development of orders and assist with prioritisation of these for the internal business.
* Interpretation of customer / technical requirements and documentation and perform contract reviews.
* Utilisation of ERP/MRP systems (Eg. Syspro) to ensure all customer requests are managed and processed effectively.
* Inter‑departmental communication & support.
* Ensure compliance with all relevant internal and external regulations, directives and legislation.
* Extract data from technical drawings to support the development and develop requests for production, production routing and workshop equipment.
* Demand analysis to improve Sales & Operations Planning process.
Your Profile
Essential Skills
* You will have worked in a technical environment from a highly regulated industry: Aerospace (preferable), Automotive, Marine, Defense.
* You should be able to understand engineering and production terminology.
* You will have had exposure to roles in Customer Service, where support and interaction was provided to customers to deliver products and services.
* Strong IT skills– ERP systems and Microsoft and be able to deliver regular reports.
Desirable Skills
* It would be beneficial if you have commercial experience with the ability to understand and work to contract requirements.
* Ideally, you will have Export Trade Control experience.
* Niche/bespoke mechanical engineering and manufacturing/business experience.
* Engineering qualification to HNC level.
Can you identify with this position and are you looking for a new challenge? Then we are eager to meet you! Please apply online.
About Oerlikon
Oerlikon is a global leader in surface technologies and advanced materials. With a unique portfolio spanning surface engineering, high‑performance materials, coating equipment and components, we make products better by enhancing performance, efficiency and sustainability. Oerlikon serves a wide range of industries, including aerospace, automotive, energy, medical, luxury, semiconductors and tooling. Head‑quartered in Pfäffikon, Switzerland, Oerlikon operates in 38 countries with approximately 9,500 employees, achieving sales of CHF 1.6 billion in 2024.
We offer a wide variety of job profiles in a dynamic, supportive environment where people are empowered to grow and reach their full potential — guided by our core values of integrity, team spirit, excellence and innovation.
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www.oerlikon.com
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