Customer Service Engineer – Medical Imaging Equipment (MRI) – Field based (North West England)
Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain state‑of‑the‑art medical imaging equipment. This is a field role with considerable independence, requiring travel to customer sites primarily on weekdays with 12 weekend days rotated over a 12‑month period.
Competitive base salary + company car + bonus + overtime (£44,000 OTE – Year 1)
Responsibilities
* Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products.
* Ensure material parts are processed in accordance with policy.
* Maintain all test equipment, tools and company property in good and working order.
* Escalate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met.
* Maintain good communications and teamwork with Managers and colleagues.
* Understand and comply with Siemens Healthineers work instructions, quality policy, code of conduct, and regulatory requirements at all times.
* Identify opportunities to improve efficiency and effectiveness of team processes.
* Complete personal administration and company mandatory training on time.
* Provide out‑of‑hours technical service support and complete individual mandatory weekend working provision where applicable.
* Attend product training courses in Europe and the USA to build competence in providing technical assistance and support to customers.
* Work as part of a multidisciplinary team within customer services to ensure company values are achieved.
Qualifications
* HNC/HND in Electronics, Engineering or a related field.
* Previous field service experience with fault‑finding on electronic or medical equipment; strong IT, Microsoft Office and networking infrastructure skills.
* Customer‑facing skills – ability to interface with customer and staff at all levels within Siemens Healthineers, third parties, contractors, sub‑contractors and suppliers.
* Must hold a full UK driving licence.
Additional Information
* Area covered is largely, but not exclusively, the North West of England.
* Flexible approach to travel and essential training required at European and USA training centres.
* Candidates can expect to spend an average of 4 hours travelling each day.
* A mentoring training program will be assigned to support your journey and development.
Benefits
* Generous pension contribution.
* Company vehicle.
* 26 days holiday + bank holidays (option to buy or sell up to 10 days).
* Bonus and share scheme.
* Flexible benefits – private medical insurance to financial guidance.
* Corporate social responsibility opportunities – 2 paid volunteering days per year.
* 24/7 employee assistance programme.
* Access to career development via apprenticeship levy to achieve external qualifications.
As an equal‑opportunity employer, we welcome applications from individuals with disabilities.
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