ER Specialist Rate: £21.00 – £24.00 per hour PAYE Duration: 3 months Location: Birmingham (London or Salford considered with travel to Birmingham) Hybrid: 5 days onsite for first 2 weeks, then 1–2 days per week Hours: Monday–Friday, 9am–5pm (35 hours) Role Purpose Deliver specialist Employee Relations advice and process support across the workforce within a shared services environment. Provide clear guidance to managers using policy, process and data, managing cases through the ER case management system. Key Responsibilities Advise on ER cases including grievance, disciplinary, absence, probation and performance Manage high-volume caseloads (40–50 cases), including backlog clearance Resolve complex and escalated ER issues in line with SLAs Use and maintain ER systems in line with data protection requirements Analyse ER data to provide insight, recommendations and service improvements Support ongoing ER activity and projects across the service centre Essential Experience Strong ER advisory experience across core ER case types Confident user of ER case management systems Proven ability to work in a fast-paced, high-volume environment Apply now for this immediate ER contract opportunity. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency...