Quality Coordinator
Department: Quality
Location: Waterlooville, Hampshire (On-Site)
Reports To: Head of Quality
Employment Type: Full-time
Job Summary
The Quality Coordinator is a pivotal support role within the Quality team, acting as the right‑hand person to the Head of Quality across both Quality Control (QC) and Quality Assurance (QA) activities. This role is responsible for the day‑to‑day coordination, administration, and follow‑up of quality systems and processes to ensure the effective operation of the Quality Management System (QMS) and ongoing compliance with GMP and relevant standards (e.g. ISO 22716). The role suits a highly organised, proactive individual with a strong quality mindset who thrives in a regulated manufacturing environment and enjoys working cross‑functionally to keep quality activities on track, visible, and effective.
Key Responsibilities:
Quality Systems & Administration
· Act as a central point of coordination for the QMS, supporting the Head of Quality in maintaining, updating, and improving quality processes.
· Support document control activities including SOP creation, formatting, review cycles, version control, and archiving within the Document Management System.
· Track and manage change controls, deviations, non‑conformances, CAPAs, complaints, and investigations, ensuring timely progression, escalation, and closure.
· Maintain quality logs, trackers, and dashboards to provide clear visibility of quality performance and priorities.
QC & QA Support
· Provide hands‑on support across both QA and QC activities as required, ensuring alignment between quality systems and shop‑floor execution.
· Coordinate sample retention, testing records, and QC documentation in line with GMP requirements.
· Support batch record review activities and follow up on any quality‑related queries or discrepancies.
Audit & Compliance Support
· Support the planning, preparation, and follow‑up of internal and external audits (regulatory, customer, and supplier).
· Track audit actions and ensure timely completion and effective documentation of responses.
· Assist with maintaining audit readiness across the site by ensuring records are current, accurate, and readily accessible.
Cross-Functional Collaboration
· Work closely with Operations to support quality‑related activities and resolve issues efficiently.
· Act as a key liaison to ensure quality actions are clearly communicated, understood, and completed.
· Support new product introductions by coordinating quality documentation and ensuring readiness against quality and regulatory requirements.
Continuous Improvement & Quality Culture
· Support the implementation of standardised ways of working and GMP across the site.
· Assist in monitoring quality KPIs and metrics, highlighting trends, risks, and improvement opportunities.
· Support training administration for quality systems, GMP, and SOPs, including tracking completion and effectiveness.
· Champion a culture of quality, compliance, and continuous improvement throughout the business.
Experience and Qualifications:
* Experience in a quality‑related role (QA, QC, or Quality Systems) within a regulated manufacturing environment (e.g. Cosmetics, Medical Devices, Pharmaceuticals, or similar).
* Working knowledge of GMP and quality standards such as ISO 22716 is preferred.
* Strong organisational and administrative skills with excellent attention to detail.
* Ability to manage multiple priorities, track actions, and follow tasks through to completion.
* Confident communicator, able to work effectively with teams at all levels of the organisation.
* Proactive, hands‑on approach with a willingness to learn and develop within the Quality function.