Application Support Engineer
Permanent
Salary up to £55,000
Hertfordshire / Hybrid
We’re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis.
This is a key role within the IT Operations team, supporting and enhancing the organisation’s core housing systems, with a strong focus on QL Housing Management.
The role
This is a hands-on, senior application support role where you’ll act as one of the go-to specialists for business-critical systems. You’ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business.
A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential.
Key responsibilities
* Provide advanced application support across core housing systems, acting as an escalation point for the service desk
* Design, configure and implement system solutions aligned to business requirements and SLAs
* Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution
* Lead and support system upgrades, enhancements and migrations
* Work closely with internal teams and external suppliers to deliver system improvements
* Identify risks, improvement opportunities and mitigating actions
* Maintain high-quality system documentation, configurations, processes and test plans
* Follow change management processes and operate within a robust testing regime
The ideal Candidate
* Strong, hands-on experience configuring and supporting the QL Housing Management System is essential to be considered for this role.
* Experience with related systems such as DRS and Versaa
* Solid understanding of housing sector business processes
* SQL Server experience, including SSRS, large data imports/exports, restores and performance troubleshooting
* Proven experience leading or supporting software upgrades and system migrations
* Strong problem-solving skills and experience working with third-party suppliers
* Power Apps and Power Automate development
* Knowledge of housing finance systems and processes
* General understanding of cloud infrastructure and networking
* Strong communication skills and a collaborative, customer-focused mindset
What’s on offer
* Permanent role with a forward-thinking housing association
* Salary up to £55,000 (depending on experience)
* Hybrid working
* A genuinely supportive environment with a strong focus on professional development, CPD and career progression
* The opportunity to make a real impact in an organisation delivering vital services to local communities
If you’re an Application Support Engineer with strong QL Housing experience and want to work in a role where your expertise genuinely matters, apply to this role with your up to date CV and Qualifications then one of our team will be in touch