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About McDonald's
McDonald's is one of the most recognised brands in the world, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and creating opportunities for all.
Role: Shift Manager
As a Shift Manager, you will be responsible for fulfilling all shift work requirements by orienting, assisting, and coaching employees. You will ensure that all standards are met by adhering to production, productivity, quality, and customer service standards. Your role includes monitoring operations, reallocating resources, and resolving operational issues.
You will manage within a multi-million-pound restaurant and oversee a team of over 100 employees. You will be part of the management team driving the restaurant's growth by increasing sales, enhancing profitability, and delivering an outstanding customer experience.
Candidate Profile
This position is suitable for individuals with experience in managing and leading teams within retail, hospitality, business, or customer-focused environments. The role is restaurant-based and involves working flexible shift patterns, including weekends and bank holidays.
Position Requirements
* Display leadership and role model customer-focused behaviors to delight customers
* Deliver personalized service and connect with customers
* Lead by example
* Adapt to customer needs through your team
* Answer customer queries and stay updated on food and promotions
* Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers
* Treat all colleagues and customers with courtesy and respect
Position Attributes
You will work various shifts, including breakfast, evenings, and overnight (if operating 24 hours), gaining experience in all aspects of the business.
Benefits
Our benefits package includes holiday pay, service awards, pension scheme enrollment, meal allowances, employee discounts from top high street and online brands, and much more.
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