Commercial Account Handler
Salary: £35,000 – £50,000 (DOE)
Location: London, N3 2TN
Employment Type: Full‑time, Permanent
Join a Growing Commercial Insurance Team
We’re excited to be recruiting for a Commercial Account Handler to join our client’s established and forward‑thinking brokerage. This is an excellent opportunity for an insurance professional who thrives on delivering outstanding client service, enjoys varied commercial lines work, and wants to play a key role in supporting a loyal and expanding client portfolio.
In this role, you will be the trusted point of contact for commercial clients, helping them navigate risk, coverage, regulations, and renewals while building long‑term, value‑driven relationships. If you’re looking for a position where your expertise genuinely makes an impact — this is it.
What You’ll Be Doing
Client Relationship Management
* Build strong, lasting relationships as the main point of contact for commercial clients
* Understand each client’s risk profile and provide informed, tailored insurance advice
* Deliver a high‑quality, proactive service focused on retention and satisfaction
Policy & Account Management
* Manage enquiries, MTAs, renewals and policy adjustments
* Ensure accuracy and compliance across all documentation, endorsements and certificates
* Liaise with underwriters to negotiate terms and secure competitive coverage
Risk & Compliance
* Assess client risks and identify areas where coverage can be enhanced
* Stay up‑to‑date with commercial insurance market trends, regulation and emerging risks
* Ensure policies comply with industry regulations, contractual requirements and internal standards
Documentation & Reporting
* Maintain well‑organised electronic client files with a strong audit trail
* Produce clear reports on client portfolios, renewals and recommendations
* Conduct peer quality checks to reduce errors and support continuous improvement
Business Growth & Development
* Spot opportunities to upsell or cross‑sell relevant products
* Support colleagues with new business activity and contribute to wider team goals
What We’re Looking For
* Solid experience in a Commercial Account Handler or similar brokerage role
* Strong understanding of commercial insurance products, underwriting principles and FCA regulations
* Exceptional communication skills with the ability to build trust quickly
* Sharp attention to detail, accuracy and organisational discipline
* Proficient in Acturis and confident using the Microsoft Office Suite
* Analytical, proactive, and committed to delivering service excellence
* A collaborative team player with integrity and a client‑first mindset
Why Join?
* Work with a respected and supportive brokerage team
* Opportunities for ongoing training and professional development
* A role where your technical skill and client care are genuinely valued
* A positive and collaborative workplace culture
* Competitive salary and growth opportunities
Ready to Take the Next Step?
If you're an experienced Commercial Account Handler looking for a role where you can grow, contribute and build lasting relationships with clients, we’d love to hear from you.
Apply today and take the next step in your commercial insurance career