Essential Duties & Responsibilities
* Takes ownership of managing their book of business and customer needs
* Strong understanding of Rocket’s products, customer base and processes
* Work within the Gainsight platform to ensure all customer inputs are addressed
* Coordinate with cross functional teams within Rocket to provide for our customer’s needs and foster positive experiences
* Acts as a mentor for junior level representatives
* Strong executive presence and desire to build partnerships with our customers
* May recommend customer engagement business process improvements
Experience & Qualifications
* 6 years of related customer support or customer engagement experience
* Bachelor’s degree preferred
* Have advanced knowledge of Rocket’s products and services
* Experience leading initiatives with cross-functional teams (Sales, Marketing, Support)
Preferred Qualifications
* Database and Analytics experience
* Gainsight Experience
Diversity, Inclusion & Equity: At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Information Security: Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT resources over which they have control, according to their role.
Background and Reference Checks: As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call 781‑577‑4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.
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