Customer Team Leader Job Description
Closing date: Various shifts available, including early mornings and evenings. Pay: Competitive hourly rate. Contract: Permanent contract, part time Working pattern: Varied shifts, to be discussed at interview.
* Friendly and welcoming service – take ownership of managing the store and handling challenging situations.
* Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued.
* Maintain a safe and fully operational store environment.
* Manage diligence checks and stock accuracy to enhance the shopping experience.
* Support the Store Manager by deputising when necessary.
Key Responsibilities
* Lead the way in introducing new products and services.
* Build relationships with customers and colleagues, promoting a positive work environment.
* Implement change and encourage open feedback from team members.
* Support the delivery of the local community plan.
About Us
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong.
* Friendly and thoughtful service.
* Develop your team's capabilities.
* Maintain a safe store environment.
* Manage diligence checks.
What You'll Need
* A genuine care for customer needs.
* The ability to strike a balance between leading and supporting your team.
* Great people skills, with the ability to build positive relationships.
* Strong organisational and problem-solving skills.
* A desire to learn and grow as a leader.
Benefits
* Full, paid training and dedicated support for personal development and career progression.
* Competitive pay and benefits package.
* Pension scheme with employer contributions.
* Access to virtual healthcare services.
* 24/7 employee assistance service.
* Rota shared three weeks in advance.