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Senior contact centre advisor — complex issues & sales

Leeds
Sky
Contact centre advisor
€26,728 a year
Posted: 16h ago
Offer description

Sky UK in Leeds is seeking a Customer Service Advisor to manage complex customer enquiries and complaints. You will play a crucial role in achieving key KPIs such as FTR and NPS while providing exceptional customer experience.

The role includes handling a variety of customer contacts and delivering timely resolutions. Successful candidates will possess strong communication skills and a passion for customer service. A comprehensive 7-week training program is offered to prepare you fully for the role.

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