A first-class shopping experience starts with our in-store Style Advisors. Natural promoters of customer service excellence, they go out of their way to provide an outstanding in-store experience to ensure that our customers return time and time again. Hardworking and dedicated, our Style Advisors treat our customers as their primary focus, actively listening to their needs and providing considered product and styling options to enhance the overall store performance.
As a Style Advisor, you will need to connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you should stay up-to-date on the latest styles and be the driving force behind service in-store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature in your role (whether that be daywear, workwear, or wedding wear!), and you will strive to help achieve commercial objectives by finding the best style solution for our customer.
Key accountabilities and KPIs include:
1. Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products at all available opportunities.
2. Delivering an inspirational picture of the TFG vision in-store to drive store performance by maintaining a high awareness of visual merchandising principles.
3. Operating an electronic Point of Sale system, handling transactions accurately with care and attention whilst anticipating future opportunities to keep our customers engaged.
4. Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products and position us as a dependable shopping destination.
About You
We will provide you with full training and ongoing support from the start to ensure you have all the tools to succeed in your role. You should be reliable and motivated, flexible enough to work on a rota basis, and able to balance shifting priorities in-store. Excellent communication skills and the ability to flourish in a customer-facing environment are essential, as is sharing your product knowledge and styling expertise. Customer-centric and prideful in your work, you will focus on adding value and making the most of every commercial opportunity that arises in-store.
About Us
Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since opening our first shop in Hampstead, London, in 1981, Hobbs has grown from a sought-after shoes label to a global brand synonymous with the best of British design.
Each Hobbs collection embodies the multifaceted nature of our modern woman—tailored to be feminine, offering everyday polish alongside standout event dressing.
Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London, and Whistles in the UK, we have experienced growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
We are committed to creating an inclusive culture that welcomes, develops, and celebrates diversity of backgrounds, experiences, cultural references, ideas, and opinions within our business. We strive to ensure our environment respects and encourages difference, allowing people to bring their authentic selves to work, where their contributions are valued, their abilities enhanced, and their perspectives appreciated.
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