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Overview
Would you like to help enrich the lives of learners around the world?
At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes.
What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments, and other professional institutions to enrich the lives of learners.
RM Group operates through three businesses: Technology (Managed Services, Software, and Infrastructure for Schools), Assessment (Software and Services), and TTS (Educational Resources).
Within the assessment market, we are experts in providing solutions for online exam testing, marking, and the management and analysis of educational data. We work with government ministries, exam boards, and professional awarding bodies for high-stakes assessments such as GCSEs, A Levels, and professional qualifications. Our software is used globally to conduct hundreds of thousands of on-screen tests and mark millions of paper-based scripts annually. We have partnered with leading awarding bodies for over a decade to deliver intuitive, secure, and reliable e-marking solutions.
Visit our website to find out more: www.rm.com/assessment
Role Overview
We are seeking a highly skilled Senior Business Analyst with a strong background in software development to join our team. This role is pivotal in driving business improvements and strategic initiatives, bridging the gap between business needs and IT solutions.
The ideal candidate will possess strong analytical skills, business acumen, and experience working with cross-functional teams to define requirements, analyze technical requirements, assess system capabilities, and implement solutions that enhance business performance.
As a Senior Business Analyst, you will collaborate with stakeholders, analyze complex data, gather technical and functional requirements, document business processes, and support decision-making to achieve organizational goals.
This role requires strong analytical and problem-solving skills, along with technical expertise across the product development lifecycle, including a deep understanding of software systems, databases, and integrations.
Responsibilities
Business Analysis & Strategy
* Partner with stakeholders to understand business objectives, challenges, and opportunities.
* Conduct in-depth analysis of business processes and workflows to identify efficiencies and improvements.
* Support the development of business cases, cost-benefit analyses, and recommendations for strategic initiatives.
Technical Analysis & System Evaluation
* Analyze business and technical requirements to determine system capabilities and gaps.
* Evaluate software applications, databases, and infrastructure to identify improvements.
* Work with development and IT teams to recommend technical solutions and system enhancements.
Requirements Gathering & Documentation
* Elicit, document, and manage business and functional requirements for projects.
* Create detailed documentation, including business requirements, user stories, and process flows.
* Ensure requirements are clearly understood by development, operations, and other relevant teams.
Data Analysis & Reporting
* Extract and analyze data from databases, APIs, and reporting tools to support decision-making.
* Develop dashboards and reports using tools like SQL, JIRA, or Azure DevOps.
* Identify patterns, inefficiencies, and opportunities for automation.
Process Improvement & Solution Design
* Work with technical teams to define system requirements, integrations, and enhancements.
* Assist in the design, testing, and implementation of new business solutions.
Stakeholder Management & Communication
* Act as a liaison between business units, IT, and leadership teams to ensure alignment and collaboration.
* Facilitate workshops, stakeholder meetings, and presentations to gather input and communicate findings.
* Manage expectations and provide regular updates on project status and key milestones.
Project Support & Change Management
* Support technical delivery and project managers in planning, risk assessment, and impact analysis.
* Assist in user acceptance testing (UAT) and post-implementation reviews.
* Support change management efforts by ensuring smooth adoption of new processes or systems.
Experience & Skills
Experience
* Proven experience as a Business Analyst, preferably in a senior role.
* Experience in business process analysis, data analysis, and requirements gathering.
* Track record of delivering insights and solutions that improve efficiency and drive business value.
* Experience working in Agile, Scrum, or Waterfall project environments.
Technical Skills
* Proficiency in SQL for data extraction and analysis.
* Knowledge of software development methodologies, including Agile and Scrum.
* Familiarity with cloud platforms (AWS, Azure, Google Cloud) and system architecture principles.
* Experience with API integrations, RESTful services, and enterprise applications.
* Proficiency in business analysis tools (e.g., JIRA, Confluence).
Soft Skills
* Strong analytical and problem-solving abilities.
* Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
* Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
* Detail-oriented with a focus on accuracy and efficiency.
What’s in it for you?
At RM, we offer flexible working options through My Work Blend @RM, allowing a mix of office, home, and other locations. Our benefits include private medical healthcare, life assurance, a Group Personal Pension Plan, and performance-related bonuses, among others. We promote diversity and inclusion and are committed to supporting all applicants. For additional support, contact us at recruitment@rm.com.
Note: We cannot sponsor visas for this role.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Research, Analyst, and IT
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