Our client is a leading distributor of promotional clothing and accessories, supplying businesses, brands, and organisations across the UK and Europe. They partner with well-known global apparel brands to provide a wide range of high-quality products. With a focus on innovation and digital growth, we continue to invest in our e-commerce platforms and technology to make it easier for our customers to do business with us.
An exciting opportunity to join a growing e-commerce team, supporting various web platforms.
This role is ideal for someone with a strong interest in technology, data, and e-commerce. You'll receive hands-on training and support while developing your skills across digital platforms, systems, and customer engagement.
What You'll Be Doing
Provide first-line support to customers using the e-commerce platforms
Help customers understand and get the most out of platform features
Support onboarding of new customers and guide them through setup
Respond to queries via phone and email in a clear and professional way
Troubleshoot basic website and system issues, escalating where needed
Assist with account administration (setups, payments, renewals)
Work with spreadsheets to support data updates and accuracy
Support testing of website issues and fixes
Help identify ways to improve customer usage and experience
What We're Looking For
Strong communication skills and confidence speaking with customers
Interest in technology, e-commerce, or digital systems
Willingness to learn and develop new skills
Good IT skills and attention to detail
Problem-solving mindset and a proactive approach
Positive attitude and ability to work as part of a team
Good knowledge of Excel
Desirable (Not Essential)
Graduate in an IT related subject
Experience working with websites, e-commerce platforms like Shopify, or CMS systems
Any exposure to customer service or support environments
Why Join Us
Full training and development in e-commerce and digital systems
Exposure to platforms such as PIM, ERP, and integrations
Opportunity to build a long-term career in a growing digital team
Salary will start on £27k this will increase to 30k after 6 months
Hours are 9am - 5.30pm Monday - Friday, this is an office based role.