John Preston & Co, Est 1846, a sixth-generation lisburn based family business require a field-based Cycling sales specialist to provide a demonstration, assessment, handover and review service for a range of all ability cycles and physiotherapy equipment, working both directly with disabled customers and in joint visits alongside healthcare professionals including occupational therapists & physiotherapists. Our customer base includes the NHS, Health Service Executive, Charities, Education sector, Access to work scheme, Motability Scheme and the disabled community throughout the island of Ireland.
This is a highly technical sales role which requires competency with a range of specialist cycling tools so previous experience working with bicycles is essential either as a cycle enthusiast or in the industry. As some of the range is manufactured to order to suit the individual needs of the user therefore attention to detail and accurate note taking are also an essential attribute.
You will be required to treat all customers with patience, respect and be aware that many of our customers are disabled or have learning difficulties and require clear communications.
You will develop a thorough knowledge and understanding of the range of products in your portfolio and the correct prescription to best meet the needs of the client.
You will provide a professional, friendly and high level of service to our customers and promote John Preston & Company in a positive manner at all times.
The ideal candidate will live in Northern Ireland based out of our head office in Lisburn where you will have access to our comprehensive stock of demonstration equipment. There will be some requirement for overnight travel which may increase as you grow your portfolio.
Portfolio
Your portfolio will initially include our all ability cycling range which includes market leading brands Tomcat, Van Raam, Ice Trikes & Topend. Our physiotherapy equipment range includes a range of standers, specialist walkers, gym rehab equipment and sleep systems. Our Mobility range includes manual and electric wheelchairs, Wheelchair power add ons & special needs buggies
Area of Business
Key B2B accounts with the public sector and local charities are already established and there is scope to expand our market share in B2B sales particularly in relation to sales of special needs buggy’s.
Main Duties and Responsibilities
The successful candidate will join our sales team as a field based product specialist.
Your duties will include
* Field based sales for a diverse range of special needs trikes and bikes including side by side tandems and wheelchair rickshaws, physiotherapy and rehab equipment and other high value mobility equipment.
· Demonstrating, advising, and educating customers throughout Ireland on a comprehensive range of products and providing assistance to them in carrying out product assessments, product set up and product reviews.
* Conducting fault finding diagnosis and subsequent repairs on your portfolio of products.
· Deliveries, collections and handovers of portfolio
· Bringing equipment to the customer for demonstration. A company commercial vehicle will be provided.
· Provision of the highest standards of service to build and maintain excellent customer relationships
· Planning & monitoring of sales activities to achieve overall sales and individual product targets for the territory
· Maintaining a high level of customer contact and communication and proactively identifying opportunities for business development.
· Managing your diary effectively to maximise the time spent with customers and ensuring your availability for appointments when requested.
· Overnight travel will be a requirement as you grow your customer base in Ireland.
· Arranging and carrying out Lunch and Learn product awareness training
· Creating new customers through planned customer sales visits.
· Following up on sales visits and maintaining good customer contact.
· Developing and maintaining an accurate sales contact database.
* Ensure all relevant paperwork is completely accurately
* Ensure all equipment is labelled clearly at all times.
* Report all issues, adverse situations and product feedback to your line manager
* Treating all customers with patience, respect and be aware that many of our customers are disabled or have learning difficulties and require clear communications.
* Develop good working relationships with other staff.