Kickstart Your Career in Tech with Bi3 IT Support Apprenticeship Opportunity
Are you passionate about technology and ready to take your first step into the IT industry? Business Insight 3 (Bi3) is offering an exciting opportunity to join their team as an IT Support Apprentice. Based at their head office in Preston, Bi3 is a leading provider of cutting-edge security and surveillance solutions across the UK. This apprenticeship is your chance to gain hands-on experience, develop essential IT skills, and grow within a company that values innovation, reliability, and professional development.
A Typical Day in the Job:
1. Administer and support our Microsoft 365 environment, including Exchange, SharePoint, Teams, and OneDrive.
2. Configure and manage devices using Microsoft Intune and Autopilot.
3. Provide first-line support for Zoho Books, Desk, and CRM.
4. Act as the first point of contact for IT support requests.
5. Troubleshoot hardware, software, and connectivity issues.
6. Log and triage support tickets, gather user feedback, and assist with documentation.
7. Build and con...