Commercial Support Advisor Location: Bury, BL9 8RY Contract: Fixed Term Contract/ Temporary Hours: Full time - Monday to Friday 37.5 hours a week Start Date : ASAP About the Role As a Commercial Support Advisor, you will play a pivotal role in delivering seamless and efficient support to our business partners, primarily our Sales Representatives. Acting as the first point of contact for a wide range of queries, you will provide timely, accurate resolutions while proactively identifying opportunities to improve processes and enhance the overall partner experience. This role is ideal for a highly organised, patient, and proactive individual with exceptional communication and active listening skills, who is passionate about delivering outstanding service and contributing to the ongoing success of the commercial team. Key Responsibilities Query Management Act as the primary point of contact for incoming queries via phone, email, and Microsoft Teams Effectively manage and resolve all queries in line with agreed Service Level Agreements (SLAs) Ensure all email queries receive a response within 24 hours Performance Monitoring Maintain a call answer rate of 95% or above Ensure average call wait times remain under one minute Adhere to SLAs across different query types and monitor performance consistently Cross-Functional Collaboration Serve as a key liaison between Sales Representatives and internal departments ...