Job Overview
At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
Contract & Salary
Contract: Permanent
Hours: 37.5 hours per week (with the occasional Saturday)
Salary: starting from £25,528.04
Responsibilities
This is a vital customer-facing role where you will be the first point of contact for clients, either over the phone, online, or welcoming them into our Treatment Centre. You will provide caring, tailored support and accurate information, helping clients feel reassured and supported throughout their treatment journey.
Qualifications
We are looking for someone with previous experience working with the general public, who is confident handling sensitive or difficult situations with professionalism, sympathy, and understanding.
Benefits
We are looking for a compassionate and empathetic Client Care Coordinator to join our supportive team.
In return, we offer designated training with no pressure to be fully trained quickly — you will learn at a pace that suits your ability and confidence. Additional benefits include clinic parking, excellent transport links, and only one Saturday shift every two months.
We offer a supportive, values-driven environment where your contribution is recognised and rewarded:
Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.
Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.
Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.
This is a rewarding opportunity to support women in making important choices within a warm and compassionate environment.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age. MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults. We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
Please note
* If you do not upload a CV or Resume, your application will not be considered.
* This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
* We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.
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