Datacenter IT/RUN Maintenance Technician M/F/X
Within your #OneTeam
Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.
As Datacenter IT/RUN Maintenance Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. You will be part of a team of technician that operate 24/7, managed by a Team Leader.
Your main responsibilities
Contribute to datacenter systems architecture and ensure 1st level of support
1. Optimize the racks for new servers
2. Connect power and network cables within server and network racks
3. Wire the incoming cables and network within the racks respecting wiring scheme
4. Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
5. Assemble and install computer hardware (assemble / install / upgrade/ update servers)
6. Adhere to health and safety rules and regulatory requirements
7. Escalate incident tickets to Level 2 support where appropriate
Contribute to Datacenter maintenance
8. Complete interventions on the equipment in response to monitoring alerts or customer tickets
9. Upgrade the servers (change obsolete components)
10. Undertake curative maintenance on delivered servers
11. Troubleshoot technical issues using various tools: network, servers
12. Perform regular established maintenance procedures
13. Understand and maintain cabling systems
14. Replace failed networking devices within racks
15. Implement actions to resolve problems related to the server environment
16. Ensure servers are functioning properly via analysis and monitoring
17. Keep asset databases up to date
18. Manage and resolve system failures quickly
19. Assist team members with other relevant maintenance tasks within the Datacenter
Coordinate activity with all 24/7 teams and help improve customer relations
20. Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
21. Help maintain good customer relations and customer satisfaction on a daily basis
22. Ensure information is shared between maintenance agents and provide reports to the Team Leader
23. Respect the schedule and targets set by the Team Leader
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Skills required
24. A keen interest in IT and computer hardware products/components
25. High school diploma or equivalent qualification in electronics / IT / Maintenance
26. A minimum of 2 years’ experience in a similar role
27. Experience of building and maintaining computers
28. Advanced understanding of general maintenance procedures and techniques
29. Effective problem-solving abilities
30. A team player with excellent communication skills
31. Organized, autonomous and adaptable
32. Basic knowledge of computer networking
33. Well-organized person and have the ability to prioritize tasks
34. Customer centric oriented
35. Autonomous
36. Attention to detail and a solution orientated approach
37. Positive, energetic and proactive mindset