Overview
Join to apply for the IT Support Technician - 1st / 2nd Line role at Optisoft Ltd.
Location: York, North Yorkshire
Salary: £23k to £26k, dependent on experience
Job Type: Permanent, Full-time
About the role
You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers.
* Providing telephone support for customers with hardware or software issues.
* Analysing and resolving customer problems quickly and efficiently.
* Providing remote support by dialling into customer systems when necessary.
* Logging all calls on the company\'s support software and updating as needed.
* Documenting and reporting \'bugs\' and \'change requests\' to the Development team.
* Making courtesy calls to customers who have not contacted the Support Desk for over 6 months.
* Occasional travel to customer sites may be required, which may involve overnight stays. A company pool car will be provided for this.
About you
The ideal candidate will have a passion for computers and a minimum of two years of experience in an end-user desktop support role. You must be reliable, punctual, and have a thorough understanding of PC hardware, peripherals, and peer-to-peer networking. Strong knowledge of the Microsoft Windows desktop environment and Office suite is essential. You must be able to work both independently and as part of a team, with excellent communication skills and a calm, professional demeanour. A full and clean UK driving license is also required.
What we offer
* Opportunities to learn and progress within the company.
* Holidays starting at 24 days, increasing to 29 for long-term service.
* Death in service and critical illness cover.
* Auto-enrolment into a pension scheme.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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