Overview
Location: Bury St Edmunds
Contract Type: Permanent
Apply: Apply Online
Job Description
We are undergoing an exciting time in our evolution and now seek an ambitious and driven Fulfilment Engineer Trainee. In this role, you will provide an important service to Xperience’s diverse customer base, ensuring that equipment is configured, protected, delivered and ready for use. In conjunction with these tasks, the role will also be heavily involved in the setup and configuration of user hardware, inbound/outbound logistics and stock management.
Many of these tasks may involve a substantial amount of manual handling including bending, stretching, reaching, and lifting. Relevant training will be issued to successful applicants, to ensure you can work safely within health and safety regulations.
Responsibilities
* Configuring client hardware to an agreed specification
* Manage logistics (shipping and organising engineer site visits)
* Stock management, including goods in and out
* Keeping the central system up to date
* Generate client data reports where required
* Creating and improving upon processes
* Manual Handling, including transporting hardware around the building in trolleys and pallet trucks (after appropriate training)
* Following Health & Safety guidelines and procedures at all times
Benefits
* Private Medical Insurance on completion of probationary period, with option to add spouse and children at reduced cost
* Salary Sacrifice Pension Scheme, 5% ER, 3% EE contributions
* Death in Service Benefit x3 times base salary from commencement of employment
* Generous 30 Day Annual Holiday Entitlement (Jan-Dec)
* 8 Public Holidays
* Additional Guaranteed Birthday Leave - 1 Day
* Volunteering Day per year to support an Xperience chosen charity, or a charity of your choice
* Enhanced Sick Pay on completion of probationary period
* Bereavement Leave Policy
* Enhanced Parental Leave Policy
* Wellbeing Benefits (Mental Health Support, Flu Vaccinations etc)
* Long Service Awards commencing from 1 year’s service
* Monthly/ Annual Recognition Awards
* 36.25 hours working week
* Hybrid Working*
* Salary Sacrifice Cycle to Work Scheme*
* Salary Sacrifice EV Scheme coming soon*
* Employee Referral Bonus of £1500 per hire
* Discounted IT Purchase Scheme
* Company Funded Social Events
* Easily accessible and free car parking*
Experience Required
Essential
* Previous experience in a customer service or warehouse/stock management role
* Excellent customer service skills with the ability to communicate clearly and concisely with customers
* Proven track record of being dependable and well organised
* Strong time management and organisational skills
* Independent thinker, with a willingness to learn and problem solve
* Excellent team player, flexible, responsive and takes ownership of tasks
* Willingness to work in an environment that will involve the manual handling of IT equipment
* A working knowledge of MS Office packages such as Outlook, Word & Excel
* Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)
Desirable
* Previous workplace experience in an IT/Professional Services organisation
* Experience of using imaging tools and processes for device builds
* Experience in managing stock in a stock room or warehouse type environment
* A qualification in Information Technology or related subject (or studying towards)
* Previous experience in an internal or external facing helpdesk support team
* Previous hands-on experience with ticket management systems such as ConnectWise
Apply
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