Join to apply for the Crew Relations Manager role at TUI.
You will be joining TUI Airways at a time of significant strategic growth, a great opportunity to contribute to the TUI Airlines culture for both our customers and our people.
Applications close on 26th October 2025.
About Our Offer
* Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well‑being support, and more.
* Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work‑life balance with a dynamic working environment.
* A career to shape: Access the TUI Learning Hub to level‑up and reach your ambitions.
* Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
* Community: Get involved with incredible charity and sustainability initiatives like the TUI Care Foundation.
About The Job
* Responsible for the delivery of the defined people and culture strategy, creating a safe and enjoyable working environment for our Cabin Crew community.
* Assume responsibility for all aspects of Cabin Crew welfare, people management and employee relations (absence management, crew back into the workplace).
* Work collaboratively with our HR colleagues to ensure that all HR related activity is dealt with effectively whilst balancing a strong colleague‑centric ethic to achieve the right outcome.
* Use data analysis and reporting, alongside crew feedback, to spot trends, recommend solutions and implement changes to drive a positive culture and engagement.
* Play a key role in embedding all training initiatives and people development at your base alongside supporting the on‑boarding and mentoring of our Re‑joiners and new entrant Cabin Crew each year.
* In a highly unionised environment, be an effective communicator and decision maker with natural influencing skills, implementing policies and procedures while identifying areas of improvement.
* Flexibility to work variable shift patterns to include weekends and a rota which will be shared a minimum of 4 weeks in advance; assume on‑call responsibilities on a rotational basis.
About You
* Employee relation case management: Disciplinary, grievance, absence, and performance.
* A proven track record of employee relations expertise gained in a highly unionised environment.
* Experience in supporting training, inductions, and on‑boarding to support colleague engagement.
* People and performance management.
* Significant colleague satisfaction experience ideally within an aviation environment.
* Excellent communication and influencing skills at all levels with the ability to communicate effectively and with impact to front‑line teams.
* Strong analytical expertise and evaluation.
* Change management experience in remote teams.
* Stakeholder management and influencing skills collaborating with cross‑functional teams.
* Excellent organisational and planning skills, competent in MS Office (Word, Excel, PowerPoint, Outlook).
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments; if you require any support, please let us know.
Security Clearance Statement
At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our airline. Please note that if you are applying for a role in the UK, you must provide full 5‑year referencing and a criminal record check for all countries you have resided in for more than 6 months in the past 5 years (some costs may apply).
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