Overview
Full time, Part time or Job Share Permanent Contract – 36.75 Hours per week. Up to £40,000 per hour + Bonus + Pension + 6.6 Weeks Holiday. B&Q Northwich.
Role
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service. You will develop a sales culture and deliver exceptional service for every customer.
Key Responsibilities
* Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
* Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
* Lead and inspire teams across Showrooms, TradePoint and Front end to deliver exceptional service.
* Oversee safety, security and compliance routines across the store through your shift lead team.
What we need
* Obsessed about our customers and listening to them.
* Loves sales and winning!
* Well planned and organised, with the ability to prioritise and think on your feet.
* First thought is always to lead and coach, not jump in and “do”.
* Confident to agitate when needed and deliver feedback to all audiences.
* A large diverse team excites you, both to coordinate and lead them, and to develop their careers.
Benefits
* Award‑winning pension scheme
* Company Bonus Scheme
* ShareSave options
* 6.6 weeks holiday
* Payroll giving
* Employee Assistance Programme
* Shopping discounts
* Colleague wellbeing benefits and lots more
Diversity & Inclusion
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
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