About us
iTS is a Northern Ireland based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We have over 90 employees across our sites in Belfast and Chennai. iTS is a rapidly changing, ambitious and dynamic business and we look to employ people who, like us, put the client at the heart of everything they do.
The Role
The Training Manager will play a crucial role in supporting our client's digital transformation. They will take the lead on training activities for the replacement of a complex enterprise solution for a public sector client.
This is a hybrid role with regular attendance to our Belfast office required.
Responsibilities
The key responsibilities for this role include, but are not limited to, the following:
* Performing a full Training Needs Analysis (TNA) to identify the specific training needs for client's teams, departments, or business units based on their job roles, experience/knowledge and performance expectations.
* Collaborate with senior management and project teams to understand the training requirements and align them with the organisation's digital transformation goals and broader organisational strategies to enable the development of a Training Strategy for the new solution and subsequently the detailed Training Plan (schedule).
* Work alongside the Project delivery team and Change Management to design and develop the supporting materials for an effective training program, utilising a mix of in-person, virtual, and self-paced training methods including user manuals, e-learning modules, videos and classroom-based sessions and mentoring.
* Conduct Train the Trainer sessions.
* Evaluate training effectiveness through assessments, surveys, and feedback.
* Manage training team members.
Experience
* The successful candidate should have at least 5 years previous experience leading the analysis, design, development and delivery of the training of complex enterprise solution implementations and:
* Experience handling complexity and managing training across a client organisation.
* Possess the ability to articulate complex concepts clearly and inspire others.
* Have a strong understanding of business processes and a results-oriented mindset.
* Proficiency in conducting task analysis to correlate requirements with employee capabilities and identify specific knowledge and skills required.
* Experience scheduling complex modular based training for a significant audience base.
* Experience adapting and delivering Innovative training solutions.
Key Competencies
* Communication skills - excellent written and oral, essential for training development and to enable management reporting.
* Problem-Solving - Ability to identify training challenges before developing a solution.
* Organisational Skills - Ability to multi-task in a high paced environment and manage time effectively to meet the Project training goals.
* Developing and Delivering Solutions: Design and execute effective training programs within an agile or waterfall project.
* Managing Technologies: Leveraging technology to plan and create training materials in a variety of media e.g. handouts / presentations / videos / on-line contextual help etc.
No agencies please
#J-18808-Ljbffr