Job Description Are you a compassionate and highly organised individual with a passion for supporting vital healthcare services? We have an amazing opportunity for a Hub Coordinator to join our Midlands team. The Hub supports Marie Curie nurses and healthcare assistants to deliver services in people’s homes providing hands-on care and vital emotional support. As a key member of our coordination hub, you will be the first point of contact for all Marie Curie services across the region. You will play a pivotal role in managing referrals, coordinating and booking care, and ensuring accurate data entry across multiple operational and clinical systems. Job Structure: Permanent; Full time; 37.5 per week Job Shifts: 08:00–22:00 (either 8:00 a.m.–4:00 p.m. or 2:00 p.m.–10:00 p.m.) Workdays: Covering Monday to Sunday (including bank holidays) Salary: Marie Curie Clinical Pay Scale Band 2: £24,465 Per Annum Location: Hybrid- Remote and on-site at either Northampton or West Midlands Hospice What You will be doing Leading and supporting the referral process from GPs, hospitals, district nurses, and companions. Handling incoming referrals via phone and email across Midlands. Managing multiple mailboxes and entering data into three main systems. Booking visits with patients and families for various Marie Curie services. Collaborating with senior nurses to coordinate care delivery. Fielding a variety of calls, often under pressure and in emotionally sensitive situations. What We are looking for Excellent customer service and call handling experience An understanding of the healthcare environment Strong computer literacy and experience using multiple systems. A team player with resilience, empathy, and a calm approach The ability to work both independently and as part of a team. Strong organisational skills and the ability to multitask effectively What's in it for you : Annual leave allowance - 27 days plus 8 public holidays (pro-rated) Competitive Policy for parental/sick Leave Continuous Professional development – (Marie Curie supports and encourages personal and professional development) Marie Curie Benefits Package: Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%) Marie Curie Group Personal Pension Scheme Loan schemes for bikes; computers and satellite navigation systems Help with eyecare cost (T & C’s apply) Entitled to Marie Curie Blue Light Card Entitled to Benefit Hub Discount Scheme Life assurance – for all employees Advert Closes: 18-September-2025 To view the job description, please click here Application Process To apply, please complete an online application, enclosing your CV and a cover letter that explains how you meet the person specification and why you want to work for Marie Curie. For more information or an informal chat please contact ashish.sharma@mariecurie.org.uk