Social network you want to login/join with:
Senior Application Support Manager, burton upon trent
col-narrow-left
Client:
Halian
Location:
burton upon trent, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
col-wide
Job Description:
Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment.
This is a senior leadership role that blends strategic planning with hands-on service delivery to ensure reliable, customer-focused technology operations across a complex application portfolio—including mobile apps, e-commerce platforms, POS systems, and kitchen management software. You will play a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape.
Key Responsibilities:
* Provide visionary leadership across digital and retail IT application support
* Line manage and develop a high-performing support team, including performance and career development
* Design and implement strategic plans to enhance service quality and resilience
* Drive a customer-first culture in IT support, balancing user experience and operational efficiency
* Collaborate with digital product, project, and third-party vendor teams to resolve issues quickly and effectively
* Maintain and improve service availability, performance monitoring, and incident management
* Lead problem resolution, root cause analysis, and proactive issue prevention across systems
* Partner with internal and external stakeholders to align on support strategy and SLA delivery
Key Requirements:
* Extensive experience in Hospitality or Retail IT Support at scale
* Proven ability to lead application support functions across customer-facing technologies
* Solid understanding of the Software Delivery Lifecycle and the role of support within it
* Skilled in modern support practices, including automation, alerting, and monitoring tools
* Strong communication, stakeholder engagement, and vendor management abilities
* Ability to thrive in high-pressure environments and make confident, timely decisions
* Strong leadership qualities, with the ability to coach, mentor, and inspire teams
* Clear focus on service delivery, system reliability, and process optimisation
Apply now to take the lead in transforming digital and retail support operations across a nationwide estate.
#J-18808-Ljbffr