Job Description
Job Title: Block Manager\n\nLocation: Central London\nDepartment: Property Management\nReports to: Senior Property Manager/Operations Manager\n\nJob Overview\n\nWe are seeking a highly motivated and detail-oriented Block Manager to join our dynamic team in Central London. As a Block Manager, you will be responsible for the day-to-day management and upkeep of residential and mixed-use blocks within our portfolio. You will oversee all operational aspects of the buildings, ensuring they are well-maintained, compliant with legal requirements, and provide exceptional service to both landlords and tenants.\n\nKey Responsibilities\n\n * \n\n Day-to-Day Management: Oversee the smooth operation of residential and mixed-use blocks, managing relationships with leaseholders, tenants, contractors, and service providers.\n\n * \n\n Financial Management: Prepare and manage service charge budgets, ensuring efficient allocation of resources.
Monitor expenditure and financial performance to ensure cost-effective operations.\n\n * \n\n Property Maintenance: Coordinate regular maintenance, repairs, and improvements to ensure properties are well-maintained and compliant with safety regulations. Carry out routine property inspections and manage any necessary repairs or refurbishments.\n\n * \n\n Legal Compliance: Ensure properties comply with all relevant legislation, including Health and Safety, Fire Safety, and Building Regulations. Keep up to date with legal changes affecting property management.\n\n * \n\n Customer Service: Respond to leaseholder and tenant queries and issues in a timely and professional manner.
Work to resolve disputes and ensure tenant satisfaction, ensuring high standards of communication.\n\n * \n\n Contractor Management: Manage and liaise with contractors for both routine and emergency work, ensuring high-quality workmanship and adherence to health and safety standards.\n\n * \n\n Reporting: Prepare and present regular reports on the status of properties, including budgets, ongoing maintenance issues, and project updates. Ensure clients are kept informed of any significant developments or concerns.\n\n * \n\n Strategic Planning: Support in long-term planning for building improvements, upgrades, and investments, advising on strategic property management decisions.\n\n * \n\n Emergency Response: Act as the key contact for emergency situations or urgent repairs, ensuring the safety and security of tenants and the integrity of the building.\n\nQualifications & Experience\n\n * \n\n Experience: Minimum of 2–3 years’ experience in residential block management or property management, ideally within a managing agent firm.\n\n * \n\n Qualification: ARLA (Association of Residential Letting Agents) or IRPM (Institute of Residential Property Management) qualification preferred, but not essential.\n\n * \n\n Knowledge: Strong knowledge of relevant property law, health & safety regulations, and service charge budgets.\n\n * \n\n Communication: Excellent written and verbal communication skills, with a customer-focused approach and ability to handle difficult situations professionally.\n\n * \n\n Technical Skills: Proficiency in property management software, Microsoft Office, and general IT systems.\n\n * \n\n Organisational Skills: Strong time management skills, with the ability to manage multiple properties and priorities effectively.\n\n * \n\n Problem-Solving: Ability to handle complex situations and resolve issues efficiently and professionally.\n\n * \n\n Attention to Detail: Strong attention to detail in managing both the operational and financial aspects of properties.\n\nDesirable Skills\n\n * Previous experience working with high-end or luxury residential properties.\n\n * A strong network of contractors, suppliers, and industry professionals in Central London.\n\n * Knowledge of property maintenance, building regulations, and construction terminology.\n\nBenefits\n\n * Competitive salary with performance-based bonuses.\n\n * Generous holiday allowance.\n\n * Pension scheme.\n\n * Professional development opportunities and support for further qualifications.\n\n * Opportunity to work in a collaborative and supportive team environment.\n\n * Central London office location with excellent transport links.\n\nIf you are an experienced and driven Block Manager looking to work in a fast-paced and rewarding environment, we encourage you to apply and join our team in managing some of London’s most prestigious residential properties