Role: IT Specialist (12 Month FTC) Salary: £33,000 - £38,000 Location: Basildon (5 days on site) A UK-based organisation is seeking an IT Specialist to support its day-to-day IT operations and local technology environment. The role provides hands-on 1st and 2nd line support, ownership of incidents and service requests, and involvement in local IT initiatives and improvement activity. Based 5 days per week on site in Basildon, the position supports primarily local users with some wider UK coverage as required. It offers exposure to a varied Microsoft-based environment spanning end-user support, infrastructure, security processes, and project work. The role is initially offered on a 12-month fixed-term basis, with a strong opportunity to go permanent for the right candidate. Key Responsibilities: Providing remote and onsite 1st and 2nd line IT support to internal users Owning incidents and service requests through to resolution, meeting agreed SLAs Acting as a point of escalation for IT issues and supporting service recovery Supporting local infrastructure, servers, networks, and endpoint environments Managing users, groups, permissions, and devices across Microsoft-based platforms Building, configuring, and deploying hardware and software Supporting backup monitoring, endpoint security, and proactive estate monitoring Maintaining accurate IT asset records and technical documentation Assisting with IT projects, system improvements, and new technology deployments Working in line with ITIL practices, security policies, and quality standards Background and Experience: Proven experience delivering 1st and 2nd line IT support Strong working knowledge of Windows desktop and server operating systems Experience supporting Microsoft 365 and associated cloud services Good understanding of networking fundamentals (LAN/WAN, Wi-Fi, VPNs, firewalls) Experience managing users and permissions within Active Directory and Azure environments Comfortable working independently and taking ownership of service performance Strong customer-focused mindset with clear verbal and written communication skills Experience working within structured or compliant IT environments Willingness to travel to other UK sites as required Full UK driving licence Benefits Include: Electric vehicle lease scheme via salary sacrifice Flexible working hours (role dependent) Private medical cover and health cash plan 25 days annual leave, increasing annually up to a capped maximum Additional leave for special occasions, subject to eligibility Pension scheme with employer contributions of up to 5% Income protection cover One paid professional membership per year Further details will be shared as the process progresses