Job Description
Total Workwear are distributors of Workwear Safety Footwear & PPE to end users and businesses. We also provide embroidered and printed branding/logos to garments.
We are seeking an experienced person to work in our busy sales / order processing room.
This role will require you to participate in the daily processing of orders within our system as well as dealing with customer queries and quotes. Orders are received from our web site, telephone and by email.
Note: This role is computer based so applicants must have excellent computer skills.
The businesses standard working hours are 9am-5pm Monday to Friday.
The Ideal Candidate Should Have:
* Excellent verbal and written communication skills
* The ability to work independently or as part of our team.
* Excellent telephone manner with the ability to communicate in a professional manner with customers both over the telephone and face to face.
* The ability to use their own initiative.
* Exceptional organisational skills.
* A high level of attention to detail
* Good problem solving skills and be a creator of ideas.
* Excelent IT skills and be a quick learner.
* Sales experience (desirable but not essential).
* The ability to work to tight deadlines and multitask
* A driven and target-orientated mind set.
* Should have commercial awareness.
Order Processing and Routines.
* You will be involved with all daily, weekly, monthly and annual system/office routines.
* Download and process orders as required.
* Continuously monitor and manage the smooth flow of orders through our system to enhance customer experience.
* Be aware of and manage the flow of branding orders through our systems.
* Deal with incoming and outgoing correspondence via email, telephone, post and social media.
* Identify issues and know when to escalate them.
* Create supplier purchase orders daily.
* Assist in all areas of the business as required.
Sales related Tasks & Responsibilities
* Be aware of all orders coming into our system and assess for any potential sales opportunities.
* When communicating by email, telephone or social media assess for potential sales opportunities.
* Identify the needs of the client and quickly respond to client requests.
* Manage your own group of regular customers giving outstanding customer care but with an eye for sales.
* Be responsible for ensuring excellent customer service and endeavour to exceed client expectations.
* Operate as a reliable point of contact for any and all matters specific to your customers.
* Build and maintain strong, long-lasting customer relationships.
* Monitor the timely and successful delivery of our products and branding according to your customer needs.
* Must have outstanding organisational skills to manage multiple client requirements on a daily basis.
NOTE:
Rates of pay is National Living Wage and is dependent upon age and experience and will comply with all government legislation. From £21.21 per hour for age 21 and over.
Additional hours may be required from time to time.
Job Types: Part Time, Permanent, Hours Flexible
The role will be hybrid with the ability to work mainly from home but candidate will be require to attend the office for initial and ongoing training and as the business requires.
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Benefits:
* On-site parking
Work Location: Hybrid remote in Lincoln LN5 7ED