Rooms Division Manager Luxury Hotel & Spa
Hertfordshire
Full-Time | Permanent
£50,000
About the Role:
A luxury countryside hotel and spa in Hertfordshire is seeking an experienced Rooms Division Manager to join its senior leadership team. Set within 12 acres of beautifully landscaped grounds and just 20 minutes from London St Pancras, this award-winning property offers a high-end guest experience across 126 stylish bedrooms, a world-class spa, and multiple dining outlets.
As Rooms Division Manager, youll take full ownership of Front Office, Housekeeping, Guest Relations, Concierge, and Night Operationsensuring exceptional service, smooth operations, and a consistent five-star standard throughout.
Key Responsibilities:
1. Lead, support, and inspire Front Office, Housekeeping, and Night teams
2. Ensure a seamless and memorable guest experience from check-in to departure
3. Drive team performance, guest satisfaction, and operational efficiency
4. Collaborate with departments including Revenue, Sales, and F&B to optimise guest journeys
5. Manage and develop SOPs to enhance service and streamline operations
6. Recruit, train, and develop team members to meet the highest service standards
7. Ensure compliance with health, safety, and company regulations...