Customer and Trading Manager - Convenience
Salary: From £31,700 pro rata
Location: Portsmouth Commercial Road Local Store, Portsmouth, PO1 1BQ
Contract type: Permanent
Business area: Retail
Closing date: 16 May 2026
Requisition ID: 400059797
What you’ll be doing:
* Working closely with a small team of managers to make sure the store runs like clockwork every day.
* Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
* Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
* People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service, and coaches a team to do the same.
* Delivers KPI's or other performance indicators.
* Can manage disciplinaries, performance issues or other similar employee relations issues.
* Leads operations and comfortable doing this alone in the absence of more senior management.
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
* Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
* Has managed employee relations issues, including performance and absence management.
Working for us has great rewards
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:
* Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after fourweeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
* An annual bonus scheme based on our, and your, performance.
* Free food and hot drinks provided for Colleagues in all our stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – we’ll match 4-7.5% of your pension contributions.
* Sainsbury’s share scheme – build up an investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – link with like‑minded people to help fulfil your potential.
* Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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