About your team:
The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions.
About your role:
We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end services that deliver real value to our customers. In this role, you'll shape experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind.
You'll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences.
Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from you.
Here's what we're looking for:
Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research.
Proficient in user/customer research (qualitative and quantitative) and Service Design methods.
Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes
Strong stakeholder management, facilitation and communication skills
Able to balance customer, colleague, business and technical delivery needs when designing solutions
Comfortable navigating ambiguity and aligning stakeholders with differing priorities.
Passionate about inclusive, sustainable, and human-centred services.
Degree in HCI, UX, Psychology, Ergonomics/Human Factors or equivalent professional experience
Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home but you must be flexible to travel as needed to our sites, namely Windsor, Leicester or London