Join to apply for the Benefits Advisor role at Tamworth Borough Council.
Permanent position in the beautiful county of Staffordshire, set in the vibrant town of Tamworth.
Role Overview
We are recruiting a Benefits Advisor to join an efficient, dedicated, customer‑focused team, responsible for administering Housing Benefit and Council Tax Reduction in a secure and modern way.
Responsibilities
* Administer Housing Benefit and Council Tax Reduction schemes.
* Provide advice and assistance to customers and recover overpaid benefit.
* Use complex software systems accurately and meet tight deadlines.
* Maintain consistency and accuracy in all records.
Qualifications
* Experience working in the Benefits environment is desirable (full training can be given).
* Excellent communication skills and a commitment to customer care.
* Proficiency in complex software systems.
* Ability to work to tight deadlines while ensuring consistency and accuracy.
* Self‑motivated, able to thrive in a pressured environment.
Benefits & Working Conditions
* Salary: £31,022 – £33,699 per annum.
* Permanent full‑time contract, 37 hours per week.
* Home working contract.
* Extensive benefits package: flexible working, non‑contributory health scheme, local government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees where applicable.
Application Process
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role, contact Christine Roe, Head of Benefits, 01827 709478, or Michael Buckland, Head of Revenues and Benefits, 01827 709523.
Closing date: 9 November 2025.
Interviews: 24 November 2025.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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