At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.
Role Overview
We are seeking a Delivery Coordinator to join our Employer Group for a three-month fixed-term contract. This role will support the delivery of high-quality learning experiences by ensuring smooth coordination across programmes and operational activities. Reporting to the Head of Delivery, this position plays a key part in maintaining exceptional learner support standards and process efficiency across delivery operations.
Key Responsibilities
* Coordinate learner onboarding and maintain accurate enrolment and progress records
* Manage student-facing programme information, ensuring clarity and accuracy
* Support delivery processes including extensions, deferrals, assisted study plans, and withdrawals
* Prepare, analyse, and report on learner and performance data to support delivery operations
* Support the Head of Delivery and CX Insights functions with data management and insights generation
* Collaborate with Programme Coordinators, Delivery Managers, and Student Success teams to ensure consistent delivery standards
* Monitor student communities and learning management systems, producing performance and engagement reports
* Coordinate the delivery of key communications and course evaluation processes
* Assist with administrative and operational tasks across the Product Delivery team
* Contribute to the continuous improvement of systems, workflows, and reporting processes
Requirements
* Proven experience in administrative coordination, preferably within an education or learning delivery environment
* Strong data analysis and reporting skills using spreadsheets and database tools
* Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment
* Excellent written and verbal communication skills with high attention to detail
* Experience with project management tools, Google Workspace, CRM, and Learning Management Systems preferred
* Strong interpersonal skills and ability to work effectively across diverse teams and stakeholder groups
* Demonstrated experience in developing and improving administrative or operational processes
Benefits
* Collaborative, people-centred performance culture
* Opportunities to grow in a fast-paced environment
* Exposure to innovative education delivery models and operations
Our Recruitment Process
The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.
1. Application Submission: Complete the online form and answer brief application questions.
2. Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
3. Video Interview Stage: You'll be invited to record short responses to 3–4 role-specific questions.
4. Live Interviews: Shortlisted candidates join first-round interviews (and, where applicable, second or third rounds depending on the role).
5. Final Shortlist & Verification: Reference and background checks are completed.
6. Offer & Contracting: Successful candidates receive formal offers and contract documents.
7. Pre-boarding & Onboarding: Once accepted, you'll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement, and timely feedback.