Summary
We’re looking for a Service Team Member to join us at Winkworth Arboretum to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
We're looking for two service team members, working on average 3 days a week, to support us in our commercial operations. Winkworth Arboretum is open 7 days a week and there is an expectation that you will work weekends.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Reporting to the Property Operations Manager, you’ll be part of a team of 2 Service Team Members and a wider commercial team of 20 staff and volunteers..
It's an exciting time to be joining the Winkworth team. Work is well underway to build the brand-new visitor centre, which is due to be completed in May 2026. The building will be home to a new shop, café, toilets, and visitor reception.
Winkworth Arboretum was created in the early 20th Century by Dr Wilfrid Fox, a local doctor with a passion for preserving the wooded hillside near his home. Winkworth is perfect for visiting any time of the year as the landscape changes with the seasons. In spring magnolia, bluebells and azaleas bloom, and in autumn the trees provide a vibrant colour display. Summer visits are perfect for picnics, while winter sees frost cover the landscape of the arboretum.
What you'll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas and sites, helping us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the shop, clearing tables in the café, and answering questions to help people get the most out of their visit.
Who we're looking for
We’d love to hear from you if you’re:
1. focused on giving great service to everyone you meet
2. confident speaking with visitors and solving problems
3. a team player, but also happy to work on your own initiative
4. well-organised, adaptable, and flexible to work across different sites
5. willing to learn new skills and work towards shared goals
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places