Overview
Reception and Hospitality Team Member at Ocado Group. 8 months contract, office based 7:00 AM - 4:00 PM. Ocado Group is an equal opportunities employer and makes every effort to ensure that all potential employees are treated fairly and equally, regardless of sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age or disability or union membership status.
About Us: Our teams are putting the world’s retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform (OSP), driving our highly automated, multi-million pound Customer Fulfilment Centres (CFCs).
About the role
8 months contract, office based 7 AM - 4 PM. This role is a great opportunity for someone with Customer Service or Front of House experience to work with a wide variety of stakeholders and incoming visitors. As the Receptionist, you will ensure the smooth running of Ocado's Head Office and development centres receptions, meeting room suite, training rooms and all associated services on a rotating basis with other team members. You will also oversee the booking and delivery of all hospitality services to ensure a superior employee experience at all times.
Responsibilities
* Reception duties: Greeting employees, clients and visitors, advising on their needs and queries, and ensuring all interactions are completed to a high level of polite communication.
* Controlling and maintaining the security gates to ensure the safety and security of Ocado employees within the buildings.
* Creating security passes for all permanent Ocado employees and issuing daily contractor passes when needed to complete work within the buildings, ensuring this is signed off by the Ocado employee they are with.
* Taking full ownership of the reception and all associated areas; work with the Front of House and Security Manager to regularly review existing standards and procedures.
* Communicating with Internal Communications and updating plasma screens and literature stands with daily updates, catering promotions and instant changes.
* Booking, maintaining and auditing room bookings through the room booking system; meeting employees' requests where possible; reporting and acting on nonattendance causing room issues for other users.
* Completing daily meeting room checks; ensuring correct stationery, tidiness and cleanliness.
* Liaising with Service Assistants regarding room setups and layouts in training rooms across sites.
* Working with the Audio Visual (AV) team on meeting room technology issues to ensure quick fixes and minimal disruption; booking AV support for large meetings or events when requested.
* Ensuring that all raid and dawn raid procedures are fulfilled and that all expected actions are fulfilled immediately and as directed by Legal and HR.
* Managing on-the-day booking requests from the desk and processing adhoc requests within the SLA.
* Liaising with HR on weekly new starter inductions and assisting with necessary requirements.
* Ensuring refreshments are available to clients when necessary and presented in a timely manner.
Hospitality Duties
* Being the main contact point for all hospitality requests at Head Office and Development Centres.
* Receiving hospitality requests, including a completed booking form per request, and sending this to catering for approval.
* Ensuring all details for bookings are correct and accepted by both Catering and requesters, and that the request is received within the SLA of 48 hours before booking.
* Maintaining correct records of all catering bookings to refer to during the event and for re-charging.
* Liaising with Hospitality and Catering team daily to ensure all requests are completed correctly.
* Briefing the catering and cleaning teams on all events and pre-book additional cleaning for large events.
About You
* Google Suite / Microsoft and computer literate
* Customer Service Experience
* Front of house experience (desirable)
* Ability to multi-task and flexible to adapt to business needs
What We Offer You
* 30 days working from anywhere in the world policy
* Wellbeing support through dedicated apps and an Employee Assistance Programme
* 25 days annual leave, rising to 27 days after 5 years' service (plus optional holiday purchase)
* Pension scheme (various options including employer contribution matching up to 7%)
* Generous Private Medical Insurance (within the first month of joining)
* Income Protection (up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
* 22 weeks paid maternity leave and 6 weeks paid paternity leave
* Train Ticket loan (interest-free)
* Cycle to Work Scheme
* Free shuttle bus to Hatfield Train Station and to Welwyn Garden City Train Station
* Opportunities to participate in Sharesave and Buy as You Earn share schemes
* 15% discount on Ocado.com and free delivery for all employees (within the first month of joining!)
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* IT Services and IT Consulting
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