Castles & Coasts Housing Association
Executive Director of Customers & Communities
Salary: £112,794 plus £7,000 car allowance
Location: Carlisle, Newcastle or Workington
This job post will be advertised for a minimum period of two weeks on LinkedIn. After this time please apply directly to https://www.gatenbysanderson.com/job/GSe122502/Executive-Director-of-Customers--Communities/ until the closing date of 5pm Friday 20th June 2025.
At CCHA, we are passionately committed to our social purpose and to providing affordable, safe, good quality homes and communities for people to live and thrive in. Owning and managing over 7,400 homes in rural and urban communities across the north of England, we are securely funded and retain the highest ratings from our Regulator. With offices in Carlisle, Newcastle and Workington, and employing 300 staff, we are committed to investing around £30m each year in delivering new homes and improving our existing homes, as well as creating employment and skills opportunities in our local communities.
Following an internal promotion, we now have the opportunity for a driven and passionate strategic leader to join us as our new Executive Director. If you’re an inspiring leader who brings significant social housing sector experience combined with an impressive track record of delivering positive outcomes for customers and communities, then we want to hear from you.
Whether you’re looking for your first or next Executive Director position, key to a successful application will be highlighting the extensive insight you’ve gained into consumer standards from high-performing organisations, where you’ll also have delivered exceptional tenant satisfaction measures and embedded continuous improvement. To help enable service transformation, we are in the process of investing in a digital mission which will enhance our customers’ and colleagues’ experience through innovative and modern digital solutions.
Our culture is highly collaborative, customer-focused and inclusive, and we welcome applications from a diverse range of candidates from all sections of the community.
If you share our commitment to supporting our people to deliver thriving communities across Cumbria and the North East, then please download the candidate pack by clicking Apply. If you then require a confidential discussion, please contact our advising consultants at GatenbySanderson: Nick Roberts on 07393 013697 (nick.roberts@gatenbysanderson.com), or Rachel Salvia on 07393 013067 (rachel.salvia@gatenbysanderson.com)
The closing date for applications is 5pm Friday 20th June 2025.
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