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Driver customer service representative

Birmingham (West Midlands)
West Midlands Metro
Customer service representative
Posted: 13 September
Offer description

Overview

Driver Customer Service Representative

Location: Midland Metro Ltd, Wednesbury Depot, Potters Lane, WS10 0AR

Salary: £27,560 to £31,304 per annum, depending on experience + excellent benefits

Contract: Full-time, Permanent (Job Share opportunities available: 19.5 hours per week, with shift/rota availability required)

Benefits: MML Salary Sacrifice Pension, 23 Days Annual Leave + Bank Holidays, & free travel on Tram & NX Bus for you and your partner

West Midlands Metro is expanding its network to Dudley and Brierley Hill and is looking for passionate, people-focused individuals to join the team. We’re growing and developing our award-winning tram services as part of a £1.2 billion expansion programme.

We’re on the lookout for new Tram Drivers to join us in the coming months. If you’re ready for a career change, a fresh challenge, or simply want to be part of something that makes a real impact, West Midlands Metro could be your next stop. All aboard!


What You’ll Get Up To

* Driving trams safely and efficiently across our expanding network.
* Communicating clearly with passengers during travel disruptions.
* Reporting any safety-critical concerns promptly and accurately.
* Ensuring all passengers hold a valid ticket or pass.
* Delivering exceptional service that is safe, reliable, and sustainable.


What You’ll Need To Be A Star In Your Role

* A full, clean driving license held for at least 12 months.
* To be aged 21 or over (due to insurance requirements).
* A calm, professional demeanour and the ability to thrive under pressure.


Why Join Us on This Journey

At West Midlands Metro, we’re passionate about growth, sustainability, and making a real impact on the community. We offer flexible hours, including full-time and job-share opportunities, with full training provided to support your progression.

Take the first step toward your exciting new career today and click APPLY to join the West Midlands Metro team and be part of a brighter future in urban transportation.

No agencies please.

This vacancy will remain open for up to 6 weeks from the date of publication. We reserve the right to close the posting earlier if suitably qualified candidates are identified to move forward in the selection process.

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