ICT Technician : Band 5
Hours: Monday : Friday, 37.5 hours per week
GBP 15.88 per hour
Immediate start
6 months initially
We Are Hiring : ICT Technician (Band 5)
Our client is seeking a motivated and skilled Band 5 ICT Technician to join their IT Department. The successful candidate will support the delivery, maintenance and improvement of a wide range of IT systems essential to Trust operations.
This is an excellent opportunity for an experienced IT professional who enjoys technical problem solving, system improvement, customer support, and hands on ICT work across multiple sites.
Key Responsibilities
As part of the IT team, the post holder will:
IT Systems Support and Fault Resolution
Assist the Senior IT Technician and IT Manager in delivering the Trusts IT strategy. Provide end user support and carry out complex fault diagnosis and resolution. Manage, investigate and resolve issues logged through the Help Desk Management System, working with third party suppliers where required. Maintain accurate inventory records for all Trust hardware and software.
Software, Hardware and Third Party Support
Support and maintain third party software systems, ensuring efficient delivery of new services and prompt fault resolution. Participate in security rota duties, including backup tape changes in line with policies. Carry out site visits for repairs, maintenance, and assessment of IT requirements. Install, test, repair and maintain new and existing hardware and software applications.
Web and Intranet Support
Contribute to the planning, development and maintenance of the website and intranet.
Teamwork, Governance and Continuous Improvement
Take part in team meetings and collaborate with senior IT staff to improve IT systems. Propose and implement improvements to ICT policies and procedures in your work area. Monitor and maintain stock levels for the IT Department. Participate in assigned ICT projects. Take part in the IT on call rota as required.
Essential Criteria
Applicants must meet one of the following qualification/experience pathways:
University Degree (or equivalent professional qualification) in an ICT discipline
Minimum 1 years experience supporting and installing network based computer equipment (PCs, printers, switches)
OR
HND (or equivalent professional qualification) in ICT
Minimum 2 years experience supporting and installing network based computer equipment
OR
Minimum 4 years experience supporting and installing network based computer equipment
Additional Essential Requirements
Working knowledge of Microsoft desktop software and Windows Server 2003 Experience with Help Desk Management Systems Experience with Intranet/Internet portal technologies Full driving licence or access to transport to meet job requirements
( Applicants with disabilities who cannot drive are not excluded ) Ability to participate in the IT on call rota