Morgan McKinley are pleased to be assisting our client, a VC backed fintech that are experiencing rapid growth. The role is based in London with hybrid working.
As a Implementation Manager at you will have a significant impact, guiding clients through the onboarding process, managing internal and external stakeholders, getting hands on technically and ensuring timely project delivery.
Your role is crucial in ensuring ongoing customer and employee satisfaction, leaving clients with a positive impression of a smooth and seamless implementation of.
This client-facing technical role requires excellent communication skills and technical expertise. You will collaborate closely with various teams, including Sales, Solutions, Client Success, and Engineering.
The role
* Drive effective internal communication and collaboration within the project team to achieve the best possible outcomes for our clients.
* Address objections and guide prospective clients towards best practices and tailored solutions.
* Simplify and explain integration principles to both technical and non-technical audiences, ensuring clarity and buy-in.
* Collaborate with internal and external teams to optimize data transfer (SFTP and APIs) between systems, aiming to enhance the end-user experience.
* Proactively identify and address key risks and issues in projects, implementing effective mitigation strategies.
* Take ownership by identifying blind spots, optimizing problem-solving approaches, and keeping colleagues informed of progress.
* Actively contribute to enhancing team best practices, documentation, and internal processes.
Your experience (if you’re close, please still apply)
* Proactive and solution-focused mindset, with a blend of technical and business acumen
* Proven hands-on experience in end-to-end implementation projects, preferably in a fintech environment
* Demonstrated ability to drive projects to successful completion within defined timelines
* Strong interpersonal and communication skills, enabling you to build relationships and effectively collaborate with clients and internal teams
* Experience in managing client expectations and addressing client concerns
* Solid understanding of technical concepts such as APIs, SFTP, and Single Sign-On
If then above sounds of interest, please apply with your updated CV.
Thanks,