Mindplace Centre Manager
Newcastle, Gateshead NE11 9YG
Permanent – Full time, 37.5 hours per week
Competitive salary + fantastic benefits
We make health happen.
Role Overview
As the centre manager for Mindplace, you will be accountable for leading and owning all Mindplace Centre activities to ensure performance is optimised and clinical governance processes are adhered to. You will drive and improve operational performance across all service lines, ensuring the Centre consistently delivers the highest standards of customer service and satisfaction.
Key Responsibilities
* Support the Regional Operations Manager with the opening of new Mindplace centres across the region.
* Lead and manage the commercial and business needs of the Mindplace Centre, overseeing and maintaining client contacts and business relationships.
* Drive operational efficiency through effective utilisation and efficient scheduling of resources, continually striving for profitable growth and keeping the customer at the centre of everything we do.
* Use insights from the Net Promoter System to continually drive improvements to the customer experience across the Mindplace Centre.
* Act as the operational lead with key corporate clients and support the Regional Onsites Manager with new business opportunities locally and service line developments.
* Analyse failure demand, customer satisfaction results, complaints and immediate feedback; work towards understanding the root cause and implementing speedy remedial actions.
* Maintain a robust control environment to ensure all clinical staff adhere to professional and regulatory requirements (e.g. CQC, HCPS, BABCP, CQQ).
Key Skills / Qualifications needed for this role
* Healthcare management experience; mental health experience is desirable but not essential.
* Strong operational experience.
* Experience of onsite corporate healthcare, leading large teams and people management with a record of engaging and motivating staff.
* Excellent interpersonal skills and the ability to communicate with employees, colleagues, customers and corporate clients.
* Experience working in a regulated environment.
* Experience in the mental health, healthcare and/or wellbeing industry.
* Good track record of driving business performance and delivering results.
* Strong problem‑solving and project management skills.
* IT proficiency, including Microsoft Office.
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and covers mental, physical, financial, social and environmental wellbeing. We support flexible working and provide family‑friendly benefits.
* Equivalent to 25 days holiday per year, increasing with length of service, with the option to buy or sell.
* Bupa health insurance as a benefit in kind.
* Enhanced pension and life insurance.
* Option to join the dental insurance scheme at a discounted rate.
* Access to our Digital GP platform on your mobile.
* Access to a family mental health line.
* Financial wellbeing channels.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We will ensure fair treatment and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.
#J-18808-Ljbffr