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Support services team leader

Consett
NHS Property Services
Service team leader
Posted: 12h ago
The role

At NHS Property Services, we believe our people are our greatest asset. That’s why we’re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.

We have a permanent Support Services Team Leader role to join our team based at Consett - Shotley Bridge Community Hospital. This is a leadership role requiring travel across allocated sites.

  • £14.52 per hour, £28,393.00 per annum, pro-rata
  • 37.5 hours per week
  • Monday to Friday 7.5hours per day
  • DBS check will be conducted, Driving licence is required
  • Key Responsibilities

    As a Support Services Team Leader - Mobile, you will oversee the day‑to‑day operations across multiple sites, ensuring that services are delivered safely, efficiently and to a consistently high standard.

    A key part of the role involves planning and allocating work, monitoring service quality, and resolving day‑to‑day issues to ensure the smooth and effective delivery of Frontline FM services. Your responsibilities will include managing staff rotas, supporting recruitment activities, completing essential administrative tasks, and providing hands‑on support to your team when required. This also involves timesheet verification, managing absence and annual leave records, processing stock order forms, and completing Health & Safety audits. Can handle routine tasks and social interactions within a work environment. Ability to absorb policy and guidance necessary for the role.

    To be considered for this role you will have:

  • Either City and Guilds level 3 cleaning and support services or equivalent demonstrable experience
  • Working knowledge of Health and Safety requirements
  • Experience of managing or supervising a team
  • Strong customer service skills
  • Strong administrative skills
  • Educated to NVQ2 level equivalent knowledge or experience
  • Where you’ll be

    Consett - Shotley Bridge Community Hospital. This is a leadership role requiring travel across allocated sites.

    What we can offer you

    We understand how important life is outside of work so, as well as a competitive salary we will also offer:

  • 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
  • A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
  • Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
  • SMART Pension contribution into which the company will contribute up to 6%
  • A range of flexible benefits, including NHS retail discounts and Cycle to Work Scheme.
  • We have a great Colleague Assistance Programme and offer support for all areas of life.
  • An organisation with a purpose…

    We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

    At NHS Property Services, we’re committed to creating an inclusive workplace where everyone can thrive. We welcome applications from disabled people and will make reasonable adjustments throughout the recruitment process and in the workplace to support your needs. If you require any support or adjustments, please let us know — we’re here to help

    We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

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