SOW:
* Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.
* Working with OEM vendors for replacing spares, hardware repairs & troubleshooting
* Inventory management
* Imaging of Laptops & Desktops
* Printer Management
* Assistance in fixing issues for Conference room and working with Vendor for room setup
* Hardware/software troubleshooting and resolution
* Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
* Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
* Network & Sharing printer installation
* Knowledge of Office 365 support
* Coverage/compliance software installation and troubleshooting
* Good communication skill
* Good Knowledge of DHCP, DNS.
* Maintain IT inventory, coordinate vendor support, and assist with procurement
* Support Mac devices
* Strictly adhere to defined Service Level Agreements (SLA’s)
* Support recurring meetings, events, and after-hours activities as required
* Documenting incidents, problems, and resolutions for future reference and for the knowledge base
* Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.
* L1 level network troubleshooting and resolution for LAN Connectivity
* Hands & feet support to Backend team for Network/Server/application issue
* Working with vendor support contacts to resolve technical issues
* Labelling Racks & devices
* Server mounting/movement
* Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.