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Client:
MET Recruitment
Location:
Job Category:
Customer Service
EU Work Permit Required:
Yes
Job Reference:
17339f397e82
Job Views:
7
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Customer Service Executive
Type: Permanent
* Hours: Mon-Fri 8am-5pm
* Company events and exhibitions
* Company pension
* On-site parking
* Sick pay
* 20 days annual leave plus Bank Holidays
* Annual pay review
* Quarterly bonus
Our client, a well-established manufacturing company, is seeking a Customer Service Executive to join their team. The ideal candidate will possess excellent customer service skills and confidently communicate with customers at all levels.
The role involves addressing inquiries, resolving issues, ensuring customer satisfaction, providing quotes, and generating new business inquiries. Effective communication, problem-solving skills, and a customer-centric approach are essential.
Responsibilities:
* Act as the main contact for UK-based customers inquiring about overseas products.
* Provide accurate information on product specifications, manufacturing, and delivery timelines.
* Assist customers with troubleshooting and resolving product issues via phone, email, chat, or other channels.
* Handle customer concerns including quality issues, order tracking, and customization requests.
* Maintain knowledge of the company’s products, services, and benefits to effectively address queries and boost sales.
* Record customer interactions, issues, and resolutions in the CRM system.
* Conduct market intelligence research and generate new trade partner leads.
* Organize sales visits, surveys, and meetings to prospect new business.
* Develop and maintain relationships with existing customers.
* Escalate complex issues and ensure timely follow-up.
* Identify opportunities to improve customer experience and relay feedback internally.
* Collaborate across departments for a seamless customer experience, including sales, technical support, and product development.
* Coordinate shipping and delivery with relevant teams.
* Monitor order status and resolve issues during manufacturing and shipping.
* Assist in debt recovery processes.
* Use CRM to track all customer interactions and resolutions.
* Stay updated on product knowledge, industry trends, and best practices.
* Achieve performance metrics such as response times, resolution rates, and customer satisfaction scores.
* Maintain professionalism, empathy, and patience when interacting with customers.
Job Information:
Reference: 3123_1693385867
Salary: £21,000 - £28,000
Industry: Call Centre and Customer Service
Location: West Bromwich, West Midlands
Type: Permanent
Skills: Customer service, support, sales, inbound/outbound calls, fire safety
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