Our client requires an experienced Workshop Repair/Stitching Technician to join their team on a temporary-to-permanent basis.
Responsibilities
* Assessment of luggage to ascertain:
o Whether the item is genuine
o Whether the item can be repaired in line with manufacturer standards
o The level of repair needed to satisfy the customer/client request
* Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients, and the Management team as needed.
* Inform Workshop Supervisors when parts orders are required or when the stock of parts falls below the minimum reorder level.
* Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction.
* Follow up on and complete repairs of luggage that are awaiting parts.
* Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action.
* Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making.
* Ad hoc, but reasonable, requests from supervisors, management, or clients.
Qualifications and Desirable Skills
* Experience in an engineering, workshop, or technical repair environment.
* Basic MS Office skills.
* GCSE (or equivalent) in Mathematics, English.
* Experience in a high-pressure, fluid environment.
Person / Team Fit
* Team player with excellent verbal skills and a keen eye for detail.
* Able to cope under the pressure of a service recovery situation, dealing with the public when in a stressed frame of mind.
* Adaptable and resilient.
Interested? Please Apply.
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