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ICT Service Desk Operative, Royal Leamington Spa col-narrow-left
Client: Location: Job Category: Other
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EU work permit required: Yes
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Job Reference: e5d1d32fe4b1
Job Views: 4
Posted: 02.07.2025
Expiry Date: 16.08.2025
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Job Description: Role: ICT Service Desk Operative
Location: Leamington Spa
Rate: £ p/h inside ir35
Duration: 3 Months initial contract
What you will be doing:
Provide instruction and advice to systems users via telephone and remote support software.
Ensure all incidents raised via the ICT service desk system are accurately and clearly recorded.
Triaging, categorising, and prioritising incidents presented via the employee self-service portal.
Manage and record changes to systems user accounts or access rights accurately in the service desk ticket system.
Monitor incidents according to SLAs or Support Agreements and escalate concerns as necessary.
What we are looking for:
A graduate looking to start their IT career or someone with previous service desk experience.
Good communication skills.
Customer service experience.
Team working experience.
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