Job Description
We are seeking a Customer Service Specialist to join our team. As a key member of our retail staff, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for all customers.
Key Responsibilities:
* Provide friendly and thoughtful service to customers at all times.
* Respond to customer queries and champion Co-op products and Membership.
* Work collaboratively with colleagues to resolve customer issues and improve the overall shopping experience.
Requirements:
* A genuine care for the needs of customers and members.
* Excellent communication and interpersonal skills.
* The ability to work flexibly and adapt to changing situations.
Benefits
We offer a range of benefits to our employees, including:
* Competitive Pay: A competitive hourly rate.
* Pension Scheme: A pension scheme with employer contributions.
* Discounts: 30% discount on all Co-op products in-store and 10% discounts on other brands.
* Holiday Entitlement: 31 days holiday per year (including bank holidays).
Why Work With Us?
At Co-op, we believe in building inclusive teams that reflect the diversity of our communities. We celebrate differences and promote equal opportunities for all.
* Inclusive Environment: A welcoming and inclusive environment for all colleagues.
* Diversity and Inclusion: We celebrate differences and promote equal opportunities for all.