Role overview
Position: Technical Assistant (Highways & Neighbourhood Services)
Type: Temporary
Location: Scunthorpe, DN15 9
Pay Rate: £13.26 per hour
Start Date: Monday, 22 September 2025
End Date: Friday, 19 December 2025
Hours: 37 per week, Monday to Friday, 08:30-17:00
Role purpose
To provide technical administration support across frontline functions within Highways & Neighbourhood Services. The role involves delivering excellent customer service, maintaining accurate records, processing financial transactions, and supporting operational teams.
Responsibilities
* Provide first-point contact for customer enquiries (phone, email, face to face).
* Manage and monitor highways & street lighting email accounts.
* Maintain accurate records using the CONFIRM system.
* Produce and interrogate reports for management.
* Provide administrative support including word processing, spreadsheets, filing, and archiving.
* Process invoices, financial transactions, and rechargeable accounts.
* Coordinate office supplies, notice information, and postal systems.
* Handle incoming cash/cheque payments (approx. £2,000 per week).
* Produce and manipulate data for reporting and research.
Essential Skills & Experience
* Experience of dealing with the public via telephone and in writing.
* Previous administration experience in an office environment.
* Strong customer service and diplomacy skills.
* Proficiency with MS Office (Word, Excel, databases, spreadsheets).
* Experience with financial management systems and preferably the CONFIRM system.
* Ability to prioritise workload, meet deadlines, and work under pressure.
* Strong numeracy and literacy skills.
* Knowledge of Data Protection Act requirements.
* Ability to work independently and as part of a team.
Desirable Skills
* Experience with computerised financial systems.
* Reporting and data analysis skills.
* Ability to identify and improve office processes.
Working Environment
Office and depot based, with frequent contact with the public, councillors, and external organisations.
Regular interruptions and handling of complaints.
Requires flexibility and ability to adapt to changing priorities.
Application Process & Timescale
To progress your application, we will require the following Right to Work documentation:
* Passport or full Birth Certificate
* Share Code / Work Permit (if applicable)
* National Insurance document
* 2 x References
Timescale: If you are suitable for the role, we will be in touch within 3 working days to discuss the next steps, including collecting the required documents.
Please only apply if you are able to provide the above documents.
This is a fantastic opportunity to join North Lincolnshire Council and make a real difference in supporting the Highways & Neighbourhood Services team. If you are organised, proactive, and ready to take the next step in your career, we'd love to hear from you
#J-18808-Ljbffr