As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete. You will build the customer success function and team from the ground up, developing a brand‑new best‑in‑class customer success experience for enterprise end clients. Ensuring customer satisfaction while increasing revenue within existing clients.
Location & Role
Corpay is looking to hire a Customer Support Manager within our Corpay Complete division. This position falls under our Global Vehicle Payments LOB and is located in Swindon or London, UK. You will report directly to the Vice President of Customer Success and regularly collaborate with internal business leaders, implementation, onboarding, sales, FP&A and finance teams.
How We Work
As Head of Customer Success, you will work in a hybrid office environment. Corpay will support you with:
* Assigned workspace in Swindon or London, UK
* Company‑issued equipment
* Formal hands‑on training
* Collaborative and supportive team environment
* Leveraging an award‑winning wider customer success team to launch and grow a new function.
Role Responsibilities
* Build a new Customer Success team and function.
* Set performance metrics to deliver best in class.
* Adopt a customer‑first approach focusing on successful onboarding and growth of enterprise accounts.
* Oversee revenue‑ideas generation and implementation; implement initiatives to improve revenue performance.
* Perform analysis to support business needs and corporate reporting, support strategic planning and forecasting.
* Collaborate with all departments to support strategic initiatives and project implementation.
Qualifications & Skills
* Bachelor’s degree is an advantage.
* Prior experience building a new customer success function.
* Experience within card payments, AP Automation, ERP, and/or SaaS.
* Some FinTech or Financial Services sector knowledge and experience.
* Strong analytical, organizational, and problem‑solving skills.
* Strong communication skills with the ability to collaborate effectively across departments.
* Self‑starter with a growth mindset and willingness to take on new challenges in a fast‑paced environment.
Benefits & Perks
* Competitive salary.
* 25 days annual leave plus public holidays, plus a holiday buy‑back scheme.
* Pension scheme.
* Health and wellness programmes.
* Car allowance.
* Significant career progression opportunities, with potential to take on a wider leadership role in the future.
* Opportunity to join a leading brand in a high‑growth global business.
* Fun culture with company‑wide contests and prizes.
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
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